How to Contact Service & Support

We are a business to business reseller focussing specifically on Videoconferencing and Collaboration (Data Sharing)

We are committed to quality, hence all our procedures follow guidelines set by ISO standards.

Customer Service & Support:

For support related issues, please contact C21 Video Support by:

Tel: +44 (0) 1204 597464
email: support@c21video.com

Please state your name, company and contact telephone number. Clearly describe the problem, how it maybe duplicated and the impact upon the overall usage of the equipment. Please state the make, model, serial number and software revision level of the system along with any maintenance contract number.

Hardware Returns:

For information on how to return goods, please requests an RMA Number by:

Please state the product, serial number, fault diagnosis and your maintenance contract details, (if applicable). We will then issue an RMA Number with instructions on how and where to return the goods.

Do not just return goods without an RMA Number as they will not be accepted.

Terms & Conditions:

Unless otherwise agreed in writing, we do business only under the following Terms & Conditions, which can be downloaded by the link

Mailing Address:

C21 Video
PO Box 460
BOLTON
Lancashire
BL1 9FS
United Kingdom

Delivery Address:

C21 Video
3 Riding Gate Mews
Bradshaw
Bolton
Lancashire
BL2 4DS

Note: For all postal correspondence, please use the mailing address above. For RMA Returns via courier use delivery address.