How to Contact Service & Support
We are a business to business reseller focussing specifically on Videoconferencing and Collaboration (Data Sharing)
We are committed to quality, hence all our procedures follow guidelines set by ISO standards.
Customer Service & Support:
For support related issues, please contact C21 Video Support by:
Please state your name, company and contact telephone number. Clearly describe the problem, how it maybe duplicated and the impact upon the overall usage of the equipment. Please state the make, model, serial number and software revision level of the system along with any maintenance contract number.
For information on how to return goods, please requests an RMA Number by:email: firstname.lastname@example.org
Please state the product, serial number, fault diagnosis and your maintenance contract details, (if applicable). We will then issue an RMA Number with instructions on how and where to return the goods.
Do not just return goods without an RMA Number as they will not be accepted.