Consult and Collaborate using Videoconferencing

How to Contact Sales & Support


We are a business to business reseller focussing on Consulting and Collaboration (sharing) using Videoconferencing.

C21 Video are a UK based Polycom Certified Reseller, a Lifesize Authorised Partner, a Vidyo as a Service (VaaS) provider and a ClearOne (VCON) Certified Reseller and can supply and support their of videoconferencing endpoints and networking equipment. We are the UK for the Librestream Onsight Connect range of wireless mobile video collaboration devices. We can also supply and support the Telycam high-definition PTZ cameras. We are committed to service and quality, hence all our procedures follow guidelines set by the ISO 9001:2008 standard.


Sales Enquiries:

 

For sales related enquiries, please contact C21 Video Sales Dept by:

Tel: +44 (0) 8450 940 570
Fax: +44 (0) 8450 940 599
email: sales@c21video.com

Please state which product or products you are interested in and include your name, company and contact telephone number so that we can get back to you.


Customer Service & Support:

 

For support related issues, please contact C21 Video Support by:

email: support@c21video.com
Tel: +44 (0) 1204 597464

Please state your name, company and contact telephone number. Clearly describe the problem, how it maybe duplicated and the impact upon the overall usage of the equipment. Please state the make, model, serial number and software revision level of the system along with any maintenance contract number.


Hardware Returns:

 

For information on how to return goods, please requests an RMA Number by:

email: rma@c21video.com

Please state the product, serial number, fault diagnosis and your maintenance contract details, (if applicable).
We will then issue an RMA Number with instructions on how and where to return the goods.

Do not return goods without an RMA Number as they will not be accepted.


Terms & Conditions:

 

Unless otherwised agreed in writing, we do business only under the following Terms & Conditions, which can be downloaded by clicking the link.


Mailing Address:

Delivery Office:

 

C21 Video
PO Box 460
BOLTON
Lancashire
BL1 9FS
United Kingdom

 

C21 Video
3 Riding Gate Mews
Bradshaw
Bolton
Lancashire
BL2 4DS

Note: For all postal correspondence, please use the mailing address above